Because our products are produced in small batches, we typically ask for a lead time of 7-10 business days. Lead times begin upon receipt of payment.
We are always working towards lowering shipping costs for our customers.
For the lowest shipping cost on single item orders or larger orders going to neighbouring states (we're in Washington State), we recommend shopping on our Etsy store. For the lowest shipping cost on larger orders shipping to those of you who are a little further away from us, we recommend placing orders here on this site.
Domestic orders will ship via FedEx Ground (1-5 business days) or UPS Ground (5-7 business days), Hawaiian orders will ship via USPS Priority Mail (1-3 business days), and international orders will be ship via USPS Priority Mail International (6-10 business days). If you would like to receive your order by a specific date, please contact us and we will do our best to get your order to you as soon as we can, for as low of a cost as possible.
Because we want you and your furry friends to be 100% satisfied with your order, we will accept returns within 30 days of the receipt of your order. Please note that customers are responsible for shipping fees.
Please contact us prior to returning an item with your order number, date of purchase, and a description of your situation. Once we have confirmed your return case, please note that items must be:
1) Returned in original and unused condition, with proof of purchase
2) Packed safely and insured for the original purchase price
We will contact you by email upon receipt of your return. If your return fulfills the above criteria, we will issue a refund within 3-5 business days. We reserve the right to refuse a refund if the returned item(s) are not in original and unused condition.